VAT Relief
Most products on our website qualify for VAT relief. Please read the details below to check if you are eligible and how to apply.
What Is VAT Relief?
If you live in the UK and have a disability or long-term illness, you may be eligible to purchase certain Orthotix products without paying VAT. This is part of the UK Government’s VAT Relief Scheme, which allows eligible individuals to claim VAT exemption on specific goods designed to assist with a long-term medical condition or disability.
Please note that not all products are eligible, as the scheme only applies to items that provide practical assistance with a disability or chronic illness.
Am I Eligible for VAT Relief?
You may qualify for VAT relief if any of the following apply to you:
You have a physical or mental impairment that has a long-term and substantial effect on your ability to carry out everyday activities.
You have a chronic medical condition, such as diabetes, arthritis, or multiple sclerosis.
You have a terminal illness.
How to Apply for VAT Relief
Eligible customers can claim VAT relief on qualifying products by following the steps below.
The VAT Relief Process
1. Place your order on our website as normal (with VAT included).
2. Visit the VAT Relief Information page using the link provided.
3. Check your eligibility to confirm that you qualify for VAT relief.
4. If eligible, complete the VAT Relief Form and email it to us with your order number.
5. Once your form has been received and approved, we will refund the VAT amount on your purchase.
6. All VAT refunds are issued to the original payment method used for the order.
Important Information
Please ensure your VAT Relief Form is completed fully and accurately, as we are unable to process a VAT refund without a valid declaration. Your order number must be included with your submission.
VAT relief can only be refunded once a completed form has been received and approved. Refunds will be issued to the original payment method used when placing the order.
VAT Relief Forms are valid for 12 months from the date of submission. If an order is placed outside of this period, a new form will be required before a refund can be processed.
If you are unsure about your eligibility or which products qualify, our team is happy to help. You can contact us at enquiries@orthotix.co.uk or call us on 029 20370 696 for advice, or visit the GOV.UK VAT Relief Guidance page for further information.
