How should a heel protector feel?
It should feel secure but not tight. Fastenings should hold the product in place without digging into the ankle or lower leg.
What should you check around the edges?
Look for folded material, tight straps, seams or edges that could create concentrated pressure or rubbing.
How should a heel-relief cushion be positioned?
Follow the product instructions so the intended part of the lower leg is supported and the heel is relieved in the way the product was designed to achieve.
Should the foot be forced into position?
No. The foot and ankle should remain in a comfortable and appropriate position without excessive force from the support.
How often should the skin be checked?
Check regularly, especially when the person has reduced sensation, limited mobility or an existing pressure-care plan.
What signs mean the fit needs reviewing?
- persistent redness;
- new pain or tenderness;
- skin indentation;
- rubbing or blistering;
- swelling;
- numbness or altered sensation;
- the product slipping or twisting.
Important: Do not place extra padding or improvised material inside a pressure-relief product unless advised, because this can alter how pressure is distributed.

